anyone in Vancouver BC offer tech support to get RGS running?

[d_shane]

i have called the HP listed support providers in Vancouver, but none of them will touch RGS, only hardware

is there anyone in Vancouver, BC that can offer support to get these machines connected? i have the same error message on all machines even tho i have correct IP / machine name / password entered, and easy log on enabled:

i am trying to evaluate this software and perhaps drop the monthly payments to TeamViewer, our yearly contract is up at the end of the month so it would be worth paying a support ticket for this, but no support directly from HP on offer localy, hence reaching out to the community

if it can be done by remote, we do have TeamViewer avb 😉

[d_shane]

Update:

i got it working... eventualy.... painfully... slowly.....

i would still love to ask questions to make sure i'm understanding the login process, and see if there's a way to have a cleint/assist/ VFX artist whomever log on without needing to give them access to the machine permently

after setting RGS to easy login, restarting the machine (not mentioned in the manual) i got it to work inside the firewall at the studio, the machines need a static IP, also not mentiond in the manual

then we needed to set up a VPN to get through our firewall from my suite at home, and my MBP

good stuff after an hour with it:

-it's fast  - as in i see 24Fps playback without dropped frames playing Resolve's UI on my laptop in a local cafe with a crap connection, far, far better than Teamviewer,  have both on the MBP so could run them one after another, the diffrence is quite noticable

-far better image quality than Teamviewer can offer as well, by a long shot

bad stuff:

- supremely user unfriendly to set up

- need to manualy enter IP addy, machine name, and password EVERY time, every single time...it has no list of approved / safe machines

- no scaling options - it’s only 1:1 making navigation a needless pita with a smaller screen - yes Mr MBP, i’m looking at you…

- need to give anyone  you want to share a screen with your VPN addy, machine name and password! Ekkkkk! like that’s gonna happen…

 in the last  three days on my machine i’ve had clients approveing VFX / editor sorting conform issues / Assist transferring DRP and checking  - all logged on with TeamViewer and every time i reset the password after they logged out with one button click, all had logged on to my machines before, so it's trivial to send them a current password, Teamviewer kept my machines addy's in the cleint's account so it's easy for them

i’m not going to re-set the machine name and password endlessly,

Jason Myres suggested looking at "NoMachine" https://www.nomachine.com/

so i'm leaning toward haveing both NoMachine for cleints to log on, probbaly on the z800, and me to use from my laptop so it can scale, and RGS between the z820's at the studio and the z620 home, where i'm comfortable that i can keep the IP / user name / password info under control

any machine can be accessed from the z800 via RGS so the z800 serves as a hub

and a one year subscription to NoMachine costs less than a month of TeamViewer

one thing's for sure, i'll be dropping TeamViewer when the yearly contract runs out....