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    Fix Windows 10 Update Issues

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auto uninstall of vmouse prompts user with pop up

HP Recommended
HP RGS 7.6
Microsoft Windows 10 (64-bit)

HP VMouse will prompt the user with the below popup before uninstalling when we're scripting the uninstall/upgrade of HP RGS.

 

Can you provide the command line to stop this happening please or update the installer so that it no longer pops up asking for user intervention?  We've found this fault in 7.6 and 7.7 installers, we don't have licenses for HP RGS 8 to go to that yet but let me know if this is fixed in version 8.

 

vmouse.png

 

My understanding is vmouse was created as windows 10 doesn't see a mouse attached thus goes into table mode and doesn't show the mouse, if there is a different way of doing this without vmouse please let me know.

 

 

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Message 2 of 6
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HP Recommended

We do have a new version of the driver that will install silently.  We'll contact you shortly and provide a way for you to download.

I am an HP employee
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HP Recommended

Hi BeckyN,

 

Please could you also provide me with this installer?

 

Kind Regards,

 

Rich

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HP Recommended

While the new version of the driver will install silently, at the moment it won't to a fully silent uninstall.

 

RCPOST, is that something that would still help you?

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I work on behalf of HP.
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HP Recommended

Hi Lizzy,

 

Yes it would indeed.

 

Rich

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HP Recommended

Rich, I sent you a message with instructions to download the installer.

 

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