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pilipili
Level 1
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Solved!

keypress not registered during mouse drag

HP Recommended
Z640
Microsoft Windows 10 (64-bit)

When using key presses like alt-, ctrl-, or shift- during a mouse drag operation the key press is not registered by ZCentral. A workaround is to press the key before starting the drag, but sometimes this is not possible or annoying.

Can this behavior be modified by some setting?

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KellyRGS
Level 7
Level 7
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Message 2 of 3
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HP Recommended

Can you tell me what version of Remote Boost you have installed on your sender and receiver?  Is this happening with particular applications, or just in general.  Are you using a Wacom tablet?  One thing you could try is to check "Send First Key" in the Receiver GUI settings under Hotkeys.  Would like more details with your sender and receiver setup, and how to reproduce the issue you are seeing.  I see Windows 10 is mentioned in the tags.  Is the sender and receiver both Windows 10, and if so what build and version.

 

I am an HP employee.
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pilipili
Author
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HP Recommended

This issue is seen in all applications but is not disturbing in most as simple applications don't use hotkeys during drag. Some application we are using like Siemens NX and Adobe Illustrator do use 'alt', 'shift' and 'ctrl' keys as modifiers during drag application (e.g. to copy an entity during drag, or to turn of snapping to constraints during drag) As mentioned, the workaround was to press the key before dragging, but setting the "send first key" in the hotkey settings fixed this.

Thank you very much for your support!

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