cancel
Showing results for 
Search instead for 
Did you mean: 
BonkersPost
New member
1 0 0 0
Message 1 of 2
356
Flag Post

zCentral Remote Boost 20.0.1 Audio/Video Sync

HP Recommended
z2 G4 SFF
Microsoft Windows 10 (64-bit)

Hello,

 

 We have a ThinClient running the latest version of ThinPro receiving via RGS from a z2 G4 sender system.  Both of them are running v20.0.1 of RGS recently upgraded from the previous version.  Since upgrading, we've noticed that the audio is leading the video by 275 milliseconds.  We plan on rolling back the to the previous version however, before we do, I wanted to see if there was anything you though we may have overlooked or should try first.  I feel like we've tried everything but perhaps we haven't.  Any help at all would be amazing and so much appreciated.  Thank you for your time.

1 REPLY 1
KellyRGS
Level 7
Level 7
541 534 41 51
Message 2 of 2
Flag Post
HP Recommended

What application(s) are you using when you are seeing the audio issue?  One thing to try is to load our virtual audio driver.  You will need to disable any audio devices to get this to load when installing Remote Boost.  If you have trouble getting this to load, we can provide you with a script that forces this installation.

 

I work on the behalf of HP.

 

 

 

I am an HP employee.
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation