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‎01-02-2020 08:20 PM

HP Recommended
Product: Photosmart C6180
Operating System: Microsoft Windows 10 (32-bit)

My printer (US) uses 02 cartridges, but on a recent trip to Sweden I found a bunch of cartridges labeled 363, that look the same and fit the printer on a good closeout sale, so I bought them.  However, the printer won't function with the 363 ink cartridges.  Is there anyway to get the printer to recognize a mixed 02/363 set of cartridges?

 

Thanks,

 

JIm

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-02-2020 11:59 PM

HP Recommended

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/HP-Printer-purchased-in-a-different-country-ne... 

 

Sent them a message on HP Facebook support profile.




My profile on LinkedIn

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2 REPLIES 2

‎01-02-2020 11:59 PM

HP Recommended

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/HP-Printer-purchased-in-a-different-country-ne... 

 

Sent them a message on HP Facebook support profile.




My profile on LinkedIn

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‎01-03-2020 01:31 AM

HP Recommended

Be aware that resetting the printer to another region can only be done if you moved with the printer, HP Support will only reset a printer to your current region, not to another region than yours:

 

Before you contact HP, you must have a full set of genuine HP ink cartridges for your current country/region.

https://support.hp.com/us-en/document/c02558798

 

Shlomi

 

 



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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