01-02-2020 08:20 PM
My printer (US) uses 02 cartridges, but on a recent trip to Sweden I found a bunch of cartridges labeled 363, that look the same and fit the printer on a good closeout sale, so I bought them. However, the printer won't function with the 363 ink cartridges. Is there anyway to get the printer to recognize a mixed 02/363 set of cartridges?
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01-02-2020 11:59 PM
Sent them a message on HP Facebook support profile.
01-03-2020 01:31 AM
Be aware that resetting the printer to another region can only be done if you moved with the printer, HP Support will only reset a printer to your current region, not to another region than yours:
Before you contact HP, you must have a full set of genuine HP ink cartridges for your current country/region.
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