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Message 1 of 2
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HP Recommended

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Product: Office Jet 6978
Microsoft Windows Vista

0x6100004a

My printer just keeps saying the same errors and then to contact HP. Mind you, it doesn't even say how to contact HP.

 

It says paper jam, but there is no paper jam. It seems the ink carriage tries to move, then it posts the error message.

 

I cannot move the print cartridge either.

 

ive restarted it 10 times!!!!

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HP Support Agent
HP Support Agent
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Message 2 of 2
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@Kmc4, Welcome to HP Support Community!

 

If you have already performed the steps from the document '0xc19a0005' or Similar Error Code Displays and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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