0x61011bed error code

[isobel1]

I have error code 0x61011bed on my HP Officejet 7610. I have checked for jammed paper, checked the printer carriage moves freely and tried powering off / on.  Have updated drivers, tried using HP doctor etc. This error occurred after replacing the ink cartridges (HP). The carriage will not allow access when the front panel is opened - the printer carriage sits in the standby location.

[Arthur-c]

Disregard spammer. Thank you. 

[The_Fossette · Accepted solution]

@isobel1,

Welcome to the HP Support Community!

I recommend you follow the below steps and check if it helps.

1. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. 
2. Remove USB cable, if present. 
3. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. 
4. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer. 
5. Turn on the printer and wait till warm-up period finishes and the printer is idle.

If you continue facing the issue, then update the printer firmware following the steps in the below article and check if it helps.

https://support.hp.com/us-en/document/c02919168

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[isobel1]

Hi @gvlad29,

Sadly did not work.  Couldn't even update firmware.  

Any other ideas?

[The_Fossette]

@isobel1,

If the steps I shared didn't do the trick, it would confirm a hardware malfunction and you may want to contact support and check the available service options for your printer.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!

[isobel1]

Having looked into it further I think the printer thinks I installed non HP ink when I refitted an empty HP cartridge by mistake.  I understand HP fits firmware that shuts down the  printer if non HP ink cartridges are used.  

[The_Fossette]

@isobel1,

I checked and see that your printer is not affected by the dynamic security feature on the printer. Please refer to the below link to know more about the dynamic security feature and the printers affected.

https://support.hp.com/hk-en/product/HP-Officejet-Pro-6830-e-All-in-One-printerserie/5390307/documen...

Cheers!

[JoeF4]

I have the same error message on my Officejet 7610, "0x61011bed".  I had non-HP cartridges in the printer at the time and replaced them with new HP cartridges.  I went through the recommended unplug/re-plug procedure with no change.  I followed your link to the devise security article, but it doesn't apply to the 7610.  I also tried to log in to HP support, but it doesn't recognize the product serial number.

At a loss what else to do, any suggestions?

[asmita6658]

Hi @JoeF4

Welcome to the HP Support Community. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Jugo1]

I have the same error message on my Officejet 7612, "0x61011bed".  All my cartridge are original HP, also in the past.  I went through the recommended unplug/re-plug procedure with no change.  I also tried to log in to HP support, but it doesn't recognize the product serial number. The cartridge are no more accessible to substitute.

Any suggestions?