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    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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HP Recommended
HP Envy 5055
Microsoft Windows 10 (64-bit)

1- cannot print from 'wordpad', otherwise prints normally.

2 -Will not delete from que.

1 REPLY 1
HP Recommended

Hello, 

 

Power off the printer, unplug the power cord  and all the other cables like USB or Ethernet cord if any from back of the printer.

On your PC try the following steps...

Click Start, type “services,” and then click the Services app. In the right-hand pane of the Services window, find and double-click the “Print Spooler” service to open its properties window. In the properties window, on the “General” tab, click the “Stop” button.

 

 

Regards,
Jabzi

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