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Klosse
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Message 1 of 2
65
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HP Recommended

10-20 pages of text from new 304 black cartridges

Envy 5000 series
macOS 10.15 Catalina

Bought a HP Envy 5000 two weeks ago. I only print pages with regular body text. No large bold headlines. From the included black ink cartridge I got about 15 pages. It caused some serious problems since I was on a deadline and was expecting to be able to print alot more. I managed to buy a new 304 black cartridge (not from the same store). It would print about 10 pages of the same black text before running out of ink. This is so bad I am lacking to find words for my disappointment. So how will HP help me?

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

10-20 pages of text from new 304 black cartridges

@Klosse, Welcome to HP Support Community!

 

This could be an issue with the printer's ink system. Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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