Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post
HP Recommended

2 days of repetitive and continous internal paper jams.

Example: HP Officejet 8725
macOS 10.15 Catalina

Appears to be in the area of paper rollout, under the cartridge access cover, in front.

Have cleaned all rollers (front and back, twice), reset printer.  All software/drivers up to date.  Changed paper, restacked small and larger amounts, 'whiffed' for static electricity, etc.

The pages print just fine; it is after the printing and during the 'exit' of the paper that things ball up.  Cannot find any foreign objects, dust, scraps of paper etc.  Same thing happens with flatbed copier; original exits ok, the copy gets jammed in same place as above.


HP Support Agent
HP Support Agent
10,255 10,235 776 771
Message 2 of 2
Flag Post
HP Recommended

2 days of repetitive and continous internal paper jams.

@farmdoc, Welcome to HP Support Community!


If you have already performed the steps from the document Paper Jam Error and the issue persists, it could be a hardware failure.


Please reach out to the HP Support in your region regarding the service options for your printer.


Hope this helps!


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation