cancel
Showing results for 
Search instead for 
Did you mean: 
suedevon
New member
6 3 0 0
Message 1 of 2
45
Flag Post
HP Recommended

2600 PRINTER prints first few lines of page only, mostly but not always

HP 2600 all-in-one
Microsoft Windows 10 (64-bit)

My 9-month old 2600 all-in-one has suddenly started printing only a few lines of a page - mostly but not always. This applies whether I am copying or printing off my laptop. I am not at all technical, but here is what I have tried so far: updating all drivers etc; running the diagnostic tool; uninstalling the printer and re-installing; turning the printer off and then on again; using different paper; printing a (successful) test page. Has anyone any advie on what to try next? I would be really grateful.

1 REPLY 1
HP Support Agent
HP Support Agent
9,995 9,998 885 1,057
Message 2 of 2
17
Flag Post
HP Recommended

2600 PRINTER prints first few lines of page only, mostly but not always

Hi @suedevon

 

Welcome to the HP Support Community. I'd be happy to assist you with the printing issue. 

 

Let's try these steps -

 

Download and install HP Print and Scan Doctor, it is a Windows tool to fix printer issues. 

 

If the issue still persists, try re-installing the printer driver -

 

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

 

Try adding the printer using the IP address - 

 

1.) Select “Start” and type “printers” in the search box.

2.) Choose “Printers & scanners“.

3.) Select “Add a printer or scanner“.

4.) Wait for the “The printer that I want isn’t listed” option to appear, then select it.

5.) Select “Add a printer using a TCP/IP address or hostname” , then select “Next“.

6.) Select “TCP/IP Device” in the “Device type” list.

7.) Type the hostname or the IP address of the printer. Select “Next“. To find the IP address of the printer, touch the Wi-Fi icon on the printer's control panel. 

8.) Windows should find the printer if the printer is on and configured correctly. You may have to specify more information. If prompted, Select the type of network adapter installed in the printer in the “Device Type” drop-down list. You can also click “Custom” to specify custom settings for the network printer. Select “Next“.

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation