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bob1o121 Honor Student
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3 vertical white lines on the display screen

hp envy 100 D400 series
Microsoft Windows 7 (32-bit)

I just plugged the printer in at a different house and the display window on the printer shows 3 vertical white lines. can anybody help me get the display window that shows copy/print/scan?

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3 vertical white lines on the display screen

@bob1o121

 

Let's start with a printer reset

 

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.


The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed

 

Next check for Firmware Update. You can refer to this Link: https://support.hp.com/in-en/document/c02919168

 

Keep me posted 😊

 

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.


 
 

KrazyToad
I Am An HP Employee

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