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BobP1964
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Message 1 of 2
58
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HP Recommended

3050 Dwskjet

HPDeskjet 3050.

 

The printer menu screen shows only that a new HP cartridge is installed.  The print function from my lap top works but the copy function does not show as an option

 

Printer is 5+ years old

 

Thanks.  Bob

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HP Support Agent
HP Support Agent
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Message 2 of 2
17
Flag Post
HP Recommended

3050 Dwskjet

@BobP1964

 

I have gone through your Post and I would like to help

 

Please perform a printer Reset and also ensure the Firmware is up to date

 

- Turn on the printer.
- Wait until the printer is idle and silent before you continue.
- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges from the printer.
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.
 

You can also refer to this Link: https://support.hp.com/in-en/document/c02919168

 

Keep me posted how it goes


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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