01-23-2020 08:57 AM
@MsCfromPhilly, Welcome to HP Support Community!
To provide you with an accurate solution, I'd like to know the following-
- What happens when you make photocopies on the printer?
- Which application are you trying to print from?
- What happens when you print images?
Meanwhile, Update the printer firmware
Download available firmware updates from the HP website. With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware.
Keep me posted.
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