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LeftSeat401
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Message 1 of 8
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3x5 index cards printing slightly skewed

HP 3830 Officejet
Microsoft Windows 10 (64-bit)

3x5 index cards on 72 lb. stock are printing slightly skewed.  Loading about 10 cards at a time in the paper feeder.  Any solution for this?

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HP Support Agent
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Message 2 of 8
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3x5 index cards printing slightly skewed

@LeftSeat401,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are facing issues printing index cards.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Load index cards in the main input tray only. Card stock is not compatible for use with the ADF for single- or double-sided printing.

 

If you are loading the index cards in the main input tray, then I recommend you follow the below steps and check if it helps.

 

  1. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. 
  2. Remove USB cable, if present. 
  3. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. 
  4. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer. 
  5. Turn on the printer and wait till warm-up period finishes and the printer is idle.

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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LeftSeat401
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Message 3 of 8
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3x5 index cards printing slightly skewed

After the power re-cycling, the first two I printed were good.  However, the next four I printed were all skewed and unusable.

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HP Support Agent
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Message 4 of 8
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3x5 index cards printing slightly skewed

@LeftSeat401,

 

Does this happen with all the prints or only with index cards?

 

Meanwhile, I recommend you update the printer firmware following the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c02919168

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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LeftSeat401
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Message 5 of 8
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3x5 index cards printing slightly skewed

Only with the index cards.  Everything else is perfect.  I have the most current driver and firmware installed.

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HP Support Agent
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Message 6 of 8
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3x5 index cards printing slightly skewed

@LeftSeat401

Thank you for posting back. 

 

Let's load the photo paper correctly: https://support.hp.com/us-en/product/hp-officejet-3830-all-in-one-printer-series/7172321/document/c0...

also to select the correct paper type and size before printing: https://support.hp.com/in-en/document/c02227495

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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LeftSeat401
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Message 7 of 8
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3x5 index cards printing slightly skewed

I am not using photo paper.  I am using index cards.  The cards are loaded correctly in the paper feeder at the back of the printer.

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HP Support Agent
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Message 8 of 8
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3x5 index cards printing slightly skewed

@LeftSeat401

Thank you for posting back. 

 

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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