12-02-2019 01:20 AM
My inktank 415 has stopped printing in Cyan and Yellow
The tanks are not empty, I have gone through 2 levels of cleaning and printed many test pages.
Going to maintenance the software show "cartridges" (which I assume is heads) have a green tick on top but appear empty.
Delving into the printer iteself, removing the scanning bed and controls shows that the Cyan and Yellow lines running the ink to the head from the cartridge have "air gaps" - one in each, about an inch long - just before the tubes go into the head.
The tubes all the way back to the tanks are full with no air.
I tried priming the heads but nothing changed (no cyan and yellow and the bubble didn't move)
Any suggestions other than the appalling "reach out to HP customer support in your area..."
Rather than reach out to HP support I am more likely to reach out to Epson or Cannon sales.
12-04-2019 01:33 PM
@BigArchie, Welcome to the HP Support Community!
This seems like a hardware issue with the printer. Since you have tried the necessary troubleshooting steps and the issue persists, you will have to contact HP support team for service options.
If there are air gaps, the ink flow will be affected.
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the appropriate option based on your preference.
6) Fill the web-form and proceed further.
For more info on print quality issues, refer to this document.
Keep me posted for any other assistance.
If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee
12-04-2019 05:25 PM
"Any suggestions other than the appalling "reach out to HP customer support in your area..."
Rather than reach out to HP support I am more likely to reach out to Epson or Cannon sales. "
As expected all I got in response was the suggestion that I contact HP support. So as I said I shall now head to the Computer Superstore and buy a different brand.
HP is just too high maintenance.
12-05-2019 03:20 PM
I have brought your issue to the attention of an appropriate team within HP. For further assistance, I need additional information. I have sent you a private message. Kindly revert.
- In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Keep me posted.
I am an HP Employee