01-05-2020 05:52 AM
HP Envy 4507 - wireless connection. Yesterday afternoon all printing attempts from laptop unsuccessful (get an immediate error message). Printer copies fine. Today tried printing from PC - same result. Ran HP print and scan doctor - Says everything is perfect and prints a test page perfectly. Would appreciate any ideas to solve the problem. Thanks Crates1
Solved! Go to Solution.
01-07-2020 12:58 PM
@crates1 We'll need to know exactly what the error message was about, could you take a screenshot or tell us what that error is? Also, in the mean time since the copies work and yet the printer doesn't print over a wireless connection, here's a few steps that should help your concern:
Press "Windows key" + "r" to get the "Run" window.
Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.
Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.
Go to services again - Start the print spooler.
Now check for issue resolution.
If the issue persists, unplug the USB cable from the printer (if present).
Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.
Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.
Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
Under print server properties, go to drivers - remove any entry there as well.
Again, go to the Run window, type - "c:/programdata" - Go to the Hewlett Packard folder, remove any printer related folders & files.
Restart your computer.
Then, use this link to access the HP website, find the drivers compatible with your windows and install it: click here
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01-07-2020 02:28 PM
Riddle_Decipher - Thanks for your response. For good order the message was just 'error - unable to print document ****etc'. Had tried the old 'turn it off - turn it back on' by closing down laptop and unplugging printer. But after posting went one step further by repeating this and also closing down router. After re-starting all three it is now working perfectly. Appreciate if there was a 'glitch' this could have performed a re-set - but still a mystery to me why it occurred and why HP print and scan doctor managed to send a test page without a problem. But won't be losing sleep over it!
01-07-2020 06:51 PM
@crates1 There are times when excessive static causes such issues, performing a hard reset as you have with the unplugging of the printer and the router, fixes the issue,
That said, I'm glad its been sorted and if you need anything else, feel free to get back to us anytime
And have an awesome day, ahead.
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
I am an HP Employee