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kathea1
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Message 1 of 2
63
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HP Recommended

4630 series printer

pavillion
Microsoft Windows 8.1 (32-bit)

getting an error code on my printer oxb0654852 and then it shuts off, showing offline in windows

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
31
Flag Post
HP Recommended

4630 series printer

@kathea1

 

I suggest you perform a printer reset and also update the printer firmware

 

- Turn on the printer.
- Wait until the printer is idle and silent before you continue.
- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges from the printer.
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.
 

Firmware Update: https://support.hp.com/in-en/document/c02919168

 

Keep me posted if the issue persists

 

Thank you 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

KrazyToad
I Am An HP Employee

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