Post new question
Question
Reply
 
Honor Student
Posts: 2
Member Since: ‎03-20-2017
Message 1 of 4 (90 Views)

4650 will not print but will print test page

Product Name: Officejet 4650
Operating System: Microsoft Windows Vista (64-bit)

I am unable to print except for the test page.  I've tried Word, Excel, webpages, PDF, etc.  I've reinstalled the drivers to no avail.

Reply
0
Provost
Posts: 29,352
Member Since: ‎11-17-2008
Message 2 of 4 (65 Views)

Re: 4650 will not print but will print test page

Do print jobs stay in the queue or do they disappear?  Are there any error messages on the printer or computer screen?

 

Running the diagnostics at http://www.hp.com/go/tools may help resolve the issue.  Download and run the HP Print and Scan Doctor.

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Honor Student
Posts: 2
Member Since: ‎03-20-2017
Message 3 of 4 (46 Views)

Re: 4650 will not print but will print test page

Thanks Bob.  I ran HP Print and Scan Doctor and it started working. 

Provost
Posts: 29,352
Member Since: ‎11-17-2008
Message 4 of 4 (35 Views)

Re: 4650 will not print but will print test page

[ Edited ]

I am glad the issue is resolved. The Print and Scan Doctor is made to fix a wide range of connectivity and system issues.   Please mark the post above as "Accept as solution", this will help others with similar issues find the solution.

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation