4652 will not print color in word, cannot change settings, per Smart App it only sees .pdfs

[Huntsman_72]

I have searched other forum posts for this same problem but most answers I see have users buying new printers.  I cannot get the printer to print in color from word and when I open the Smart App it says it can only print from pdfs.  I have installed and uninstalled the app and other drivers three times.

[Kumar0307 · Accepted solution]

Hi @Huntsman_72

Welcome to the HP Support Community. I'd be happy to assist you.

I understand you are not able to print in color from your PC. Let us try these steps:

Try making a standalone copy in color and check if that works. By this, we can conclude if this is a hardware or a driver issue.

1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing in color.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

I hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Huntsman_72]

That works!  Thank you!