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Maria157
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4657 no print w10

I have the same problem. Envy 5055, I year of use and don not work with Window 10. Error about cartridge that are genuine and installed properly Thank you

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HP Support Agent
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4657 no print w10

@Maria157,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the operating system you are using?
  • What is the exact issue you are facing?
  • Are you able to make a copy?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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