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I have the same problem. Envy 5055, I year of use and don not work with Window 10. Error about cartridge that are genuine and installed properly Thank you
Welcome to the HP Support Community!
I assure you I will try my best to get this sorted.
In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.
Look forward to hearing from you and you have a great day!
The_Fossette I am an HP Employee
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