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Honor Student
Posts: 3
Member Since: ‎01-11-2013
Message 1 of 3 (123 Views)

4x6 Photo paper misfeed

Product Name: Officejet Pro 8720
Operating System: Microsoft Windows 10 (64-bit)
After printing photo on 4x6 HP photo paper, photo is not ejected but instead is sitting right before mechanism that would eject it from the printer. The photo must be manually cleared before next print. Is this a design feature? How can this be corrected?
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HP Support Agent
Posts: 10,886
Member Since: ‎07-19-2016
Message 2 of 3 (99 Views)

Re: 4x6 Photo paper misfeed

Hi @DCCFH,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the photo paper is not getting ejected correctly.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details.

 

  • When was the last time the printer was working fine?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Meanwhile, follow the step 3 and 4 from the below article and check if it helps.

 

http://hp.care/2gfAAQB

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

Honor Student
Posts: 3
Member Since: ‎01-11-2013
Message 3 of 3 (74 Views)

Re: 4x6 Photo paper misfeed

In order that I may provide you with an accurate solution, I will need a few more details.

 

  • When was the last time the printer was working fine?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

The printer works fine on 8.5x11 pages. The problem only shows up with 4x6in photo paper - HP Premium Plus Photo Paper.

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation