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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: 5 x 7 Photo paper will not print or pass through my Envy...
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08-15-2019 06:00 AM
Solved! Go to Solution.
Accepted Solutions
08-20-2019 10:38 AM
Try the steps mentioned in this HP document to fix paper jam issue:- Click here
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
08-17-2019 05:45 PM
Welcome to HP support community.
Try to create a custom paper size to fix this issue.
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Load the custom-size paper into the paper input tray.
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Open the item you want to print.
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Click File, and then click Print.
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In the Print window, click Preferences, Properties, or Printer Properties.
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Click the Paper/Quality tab, and then click Custom.
NOTE:
If you do not see a Custom button on the Paper/Quality tab of the printer properties window, skip to the section to Create custom paper sizes from Devices and Printers.
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In the Custom Paper Size window, click New.
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Type a name for your custom paper size, adjust the width and height to your preference, and then click OK.
NOTE:
To change the dimensions to metric, click Millimeters.
Your custom paper size is now saved. You can select this custom paper size in the future and edit it if needed.
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Click OK, click the Paper Size drop-down menu, and then scroll down and select your custom paper size.
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Make any other preference changes if necessary, and then click OK.
NOTE:
Supported paper sizes vary by printer. If you input custom dimensions that your printer does not support, the new custom paper size does not display when you attempt to print. Check the printer specifications for your printer for more information on supported paper sizes.
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Click OK or Print to print the document.
You can refer this HP document for more assistance:- Click here
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
08-18-2019 04:16 AM
08-18-2019 01:23 PM
These are the specifications of your Printer. Go to the paper-handling specifications: https://support.hp.com/us-en/product/hp-envy-5530-e-all-in-one-printer-series/5304881/model/5304882/...
Is this an HP Photo Paper?
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
I am an HP Employee
08-20-2019 01:56 AM
08-20-2019 10:38 AM
Try the steps mentioned in this HP document to fix paper jam issue:- Click here
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
08-22-2019 12:33 PM
Update the printer firmware.
Refer this HP document fro the steps to update firmware:- Click here
If the issue persists,Yes you can use the lighter weight paper.
Feel free to contact us in the future if you need nay assistance.
Cheers.
Sandytechy20
I am an HP Employee
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