5 x 7 Photo paper will not print or pass through my Envy 5530 printer

[Frugal_Mac]

Hi I can print an A4 photo onto photo paper with no problems, but whenever I try to print a 5 x 7 photo onto 5 x 7 175 gsm photo paper the paper feeds into the printer appears to be printing then gets jammed with nothing at all printed on the paper. What am I doing wrong

[sandytechy20]

@Frugal_Mac

Welcome to HP support community.

Try to create a custom paper size to fix this issue.

1. Load the custom-size paper into the paper input tray.

2. Open the item you want to print.

3. Click File, and then click Print.

4. In the Print window, click Preferences, Properties, or Printer Properties.

5. Click the Paper/Quality tab, and then click Custom.

   NOTE: 

   If you do not see a Custom button on the Paper/Quality tab of the printer properties window, skip to the section to Create custom paper sizes from Devices and Printers.

   

6. In the Custom Paper Size window, click New.

7. Type a name for your custom paper size, adjust the width and height to your preference, and then click OK.

   NOTE: 

   To change the dimensions to metric, click Millimeters.

   Your custom paper size is now saved. You can select this custom paper size in the future and edit it if needed.

8. Click OK, click the Paper Size drop-down menu, and then scroll down and select your custom paper size.

   

9. Make any other preference changes if necessary, and then click OK.

   NOTE: 

   Supported paper sizes vary by printer. If you input custom dimensions that your printer does not support, the new custom paper size does not display when you attempt to print. Check the printer specifications for your printer for more information on supported paper sizes.

10. Click OK or Print to print the document.

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Frugal_Mac]

Hi Thanks for your suggestion. My paper sizes already include a 5 x 7 size so I don't believe that is my problem. However, I think I am exceeding the thickness of paper that can be fed through my Envy 5530 injet printer The 5 x 7 photo paper is actually 190gsm and continually refuses to be fed through. What is a more suitable paper weight for me to use? Where can I find the specs for my printer paper options? Many thanks Doug

[Betty0610]

These are the specifications of your Printer. Go to the paper-handling specifications: https://support.hp.com/us-en/product/hp-envy-5530-e-all-in-one-printer-series/5304881/model/5304882/...

Is this an HP Photo Paper?

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[Frugal_Mac]

Hi No the paper I am using is not an HP photo paper, but it used to work without any problems. I think my printer feed rollers may be worn or need cleaning so that they can feed the paper more efficiently. Failing that I will have to buy some thinner/lighter weight paper or in the extreme a new printer Thanks for your help Doug

[sandytechy20 · Accepted solution]

@Frugal_Mac

Try the steps mentioned in this HP document to fix paper jam issue:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Frugal_Mac]

Hi Followed your instructions for cleaning the rollers etc. Sadly it didn't work. I can still print on lighter weight paper (130gsm), so I will have to stick with that. Thanks for all your help Doug

[sandytechy20]

@Frugal_Mac

Update the printer firmware.

Refer this HP document fro the steps to update firmware:- Click here

If the issue persists,Yes you can use the lighter weight paper.

Feel free to contact us in the future if you need nay assistance.

Cheers.