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PEL435
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5052 printing blank pages - we have change cartridges, run clean process and still nothing

HP 5052 Envy

We have done everything listed such as replacing cartridges, run cleaning program multiple times, reset printer, upgraded system, still completely blank pages!

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5052 printing blank pages - we have change cartridges, run clean process and still nothing

Hi @PEL435

Welcome to the HP Support Community. I'd be happy to assist you.

 

Try making a standalone copy in black and color to check if that works. By this, we can conclude if this is a hardware or a driver issue.

Insert one ink cartridge at a time and try printing to identify the defective ink cartridge.

 

Print a Print Quality Diagnostic report

  1. On the printer control panel, swipe left on the display, and then touch Setup .

  2. Touch Tools.

  3. Swipe up on the display, and then touch Print Quality Report.

Check the estimated ink levels, replace any low or empty ink cartridges

 

If the issue persists, perform steps 10 and 13 from this document.

NOTE: 

If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

 

KUMAR0307
I am an HP Employee

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