01-02-2020 12:15 PM
We have done everything listed such as replacing cartridges, run cleaning program multiple times, reset printer, upgraded system, still completely blank pages!
01-04-2020 03:18 PM
Welcome to the HP Support Community. I'd be happy to assist you.
Try making a standalone copy in black and color to check if that works. By this, we can conclude if this is a hardware or a driver issue.
Insert one ink cartridge at a time and try printing to identify the defective ink cartridge.
Print a Print Quality Diagnostic report
On the printer control panel, swipe left on the display, and then touch Setup .
Swipe up on the display, and then touch Print Quality Report.
Check the estimated ink levels, replace any low or empty ink cartridges
If the issue persists, perform steps 10 and 13 from this document.
If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.
Hope this helps! Keep me posted.
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