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Member Since: ‎08-27-2014
Message 1 of 3 (243 Views)

5520 New black cartridge won't print

[ Edited ]

Just installed a new HP 564xl black cartridge in my 5520 and it will not print anything in black? Shows that it has a full black cartridge? I've run diagnostics and cleaned and alignged and still nothing in black, only color?

Associate Professor
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Member Since: ‎04-20-2010
Message 2 of 3 (232 Views)

Re: 5520 New black cartridge won't print

[ Edited ]

Hi - A couple of things you can try.  First, follow the steps in this document - at least solution 3 since you've already replaced the cartridge. 

If that doesn't resolve the issue, try following the steps, beginning with solution 3 in this document, which will walk you through resetting the printer and cleaning the contacts - even though it is a new cartridge.


Hope that helps.

Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.

I am an HP employee.
Regents Professor
Posts: 8,617
Member Since: ‎11-27-2009
Message 3 of 3 (226 Views)

Re: 5520 New black cartridge won't print

[ Edited ]

Hopefully the suggestions from @kkcb9395  will solve the issue. If not, then as this printer is a 5520 I'd advise calling HP Phone Support - regardless if the printer is out of warranty - as you may require a replacement.


Phone no.s



Can you please let us know how you get on?


Thanks, Ciara

I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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