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Solved!

5520 wont print

dell inspiron 3647
Microsoft Windows 7 (64-bit)

computer says both computer and 5520 are connected to internet but printer screen says wireless is off.  tried to reset but its saying i'm not using the correct passphrase or password

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HP Support Agent
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Message 2 of 2
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HP Recommended

Solved!

5520 wont print

@harper32015

 

Are you using the correct Network Password to connect to your Network?

 

Please restore the network settings on the printer and try connecting again

 

If the issue persists please try using WiFi-Direct to connect your computer directly to the printer and let me know if it works

 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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