-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: 564xl black ink cartridge doesn't fit, even though hp we...
Create an account on the HP Community to personalize your profile and ask a question
05-03-2014 03:14 PM
The thinner 564XL black ink is figure 1 on Ciara_B 's post. You just need to make sure the part number is CN684W or CN680W. I know eBay has them. The retail package that are sold in the store usually does not have part number.
Another question I see in this thread, some users confuse black with "photo black" which are not the same.
05-03-2014 03:49 PM
This is from figure 2. It is this specific cartridge I need. I have the wider one to the right (I have 4 of them, because I keep trying to buy the thinner one on the left and get the wrong size every time).
Maybe it's just time to buy a new printer. Should not be this difficult to find a cartridge 😞
05-03-2014 09:47 PM
@tarduckie wrote:This is from figure 2. It is this specific cartridge I need. I have the wider one to the right (I have 4 of them, because I keep trying to buy the thinner one on the left and get the wrong size every time).
Maybe it's just time to buy a new printer. Should not be this difficult to find a cartridge 😞
The cartridge you need is the Photo cartridge, NOT the black cartridge. It will have a camera on the package, or is included in the color pack that has four cartridges. You should be able to find the photo cartridge in stores or online, such as here from HP.
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click "Yes" to the "Was this post helpful" question.
03-14-2015 08:26 AM
Similar but different problem. I have a 3 year old HP 3522-e . The cartridge tray has room only for 4 narrow 564 cartridges. The marking above the cartridges gives their colors and implies the black one is wider. But the tray itself seems to have a block (can't remove it) at the right side limiting the black cartridge to the same size as the color ones, about 1/2" in width. I can post a picture later if anyone cares.
06-08-2015 05:28 PM
There are two sizes of Black XL Cartridges. The black one that comes in the pack with the other colors is the same size as those colors and will not fit, as the opening in the printer is compatible with the double size XL cartridge. Why are both sizeds labeled XL? I plan to return this set of 4 identical size 564s, and get a "double-wide" XL Black 564, which will fit.
It should be labeled XXL!
03-06-2017 09:50 AM
THANK YOU for the picture... finally figured out my problem - I was trying to replace the Black 564 on the far left, while most folks seeme to be talking about the 564(old XL) on the right. The one I need to replace should be the one with the "photo" version. Duh? I guess so, but I simply interrupted it as a 564. The newer 564 will NOT fit on the left side. Yoir picture helped me to understand that.
- « Previous
- Next »
Didn't find what you were looking for? Ask the community