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thuck Tutor
Tutor
14 10 1 3
Message 11 of 25
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HP Recommended

5740 photo paper tray

Although I ended up getting another HP printer with an adjustable tray, this photo tray is spring loaded and squishes the 4x6 paper, again making it unable to feed properly. My fix was to cut a piece of cardboard 4 x 6 and placing it in the tray keeping it just wide enough to fit the photo paper I have ( i just have to watch the paper level closely so it doesnt grab that cardboard). This seems to have resolved the issue for using the non HP brand photo paper i have in stock. I'm still shaking my head over this whole 10x15cm which is NOT 4x6 inches.

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czarinameg Top Student
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7 6 0 1
Message 12 of 25
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5740 photo paper tray

Did not work, and I have been pulling my hair out trying different things. I just upgrades to 10, and still nothing. I bought this printer for a purpose, which it isn't serving. Plus instant ink.
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thuck Tutor
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14 10 1 3
Message 13 of 25
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5740 photo paper tray

I have noticed there are several places to change print properties/paper tray,  you have to change them all to "photo tray" from the drop down menu on each one of them, if there is a yellow triangle find a drop down to correct the tray and paper size. Depending on the program (I use paint = preferences, i choose advanced to change paper size), there are a couple of places to change the tray. If i dont find every one of the tray options, the printer will not print.

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Gebs Tutor
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10 10 0 0
Message 14 of 25
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5740 photo paper tray

I'm using a Mac and had same probs as everyone else.  Over 5000 views on this page so obviously there's a problem.  I don't think it matters which computer type you're using.  

 

All I did was fill the 4x6 photo paper tray, removed all the regular 8.5x11" paper and selected "Photo Tray" from the "Feed From" box.  See screenshots below.  

 

DON'T TRY TO REMOVE A TRAY DESPITE WHAT THE ONLINE INSTRUCTIONS SAY!  The instructions above are terrible.  Perhaps the HP people posting here should put their hands on their products before posting incorrect instructions that could lead people to accidentally damaging their brand new printer!  Ugh!  

 

Screen Shot 2016-03-11 at 12.31.53 AM.png

 

 

Screen Shot 2016-03-11 at 12.32.13 AM.png

Darryl J. Gebien
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nelsontj Honor Student
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1 1 0 1
Message 15 of 25
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5740 photo paper tray

i loaded 4x6 photo paper exactly as directed and keep getting the message "load paper and select OK"

when I load the 8 1/2 x 11 paper in the paper tray with the 4x6 photo paper, it prints on the 8 1/2 x 11

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Gebs Tutor
Tutor
10 10 0 0
Message 16 of 25
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5740 photo paper tray

Just checking, but did you specify in your printer settings (before clicking print) which "Paper Source"?  I only had success when taking it off automatic and using "Photo Tray".  It was very quirky tho.  

 

D

Darryl J. Gebien
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ekbpc Student
Student
1 1 0 0
Message 17 of 25
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5740 photo paper tray

my 5740 takes the 10x15cm paper no problem but when I close the door it will not allow me to change to my

photo tray I ahve already installed the HPPSDR-EXE but it made no difference

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colink Student
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Message 18 of 25
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5740 photo paper tray

Did you resolve the problem with loading 6x4 paper?  I have the same problem here with a 5740, it is unbelievable that a printer designed for 6x4 paper will not accept 6x4 paper, it bends up in the middle and is not accepted by the printer.

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jcb-123 Top Student
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5 4 0 2
Message 19 of 25
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5740 photo paper tray

I am also totally frustrated with yet another HP printer .  I own the 5746 and clearly 4x6 paper does not fit the tray.  The holder is too small.

Gebs Tutor
Tutor
10 10 0 0
Message 20 of 25
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5740 photo paper tray

Selecting "photo tray" as the source helped fix my problem.  

Darryl J. Gebien
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