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‎07-12-2020 10:45 AM

HP Recommended
Product: HP Envy 4500 Series
Operating System: macOS 10.15 Catalina

Our tri-color cartridge (61XL) stopped working a few weeks ago and the printer gives an error message that it is “not compatible.” It is a genuine HP product. We’ve tried cleaning the contacts and turning the printer off/on with no success. How can this issue be resolved?

1 REPLY 1

‎07-15-2020 03:21 AM

HP Recommended

@JonFPou, Welcome to the HP Support Community!

 

I understand you str not able to print using the tri-color ink cartridge. if you have tried the steps mentioned in this document and the issue persists, I'm afraid this is could be a defective ink cartridge.

 

Please reach out to the HP Support in your region regarding the service options for your printer. 

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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