6230 Remove ink cartridge and reinstall error

[Mariano71]

Error related to black cartridges, I cleaned the contacts, turned off and on again but the error persists. I need a new 64 \ 303 cartridge. can you help me?

[Mariano71]

Given the lack of response from the support (forum) and the inability to contact hp support by phone today I took the printer to a service center to understand what the problem is. The technician told me that the cartridge is probably defective, the cartridge I received with the hp subscription (€ 3 each month), the estimated cost is € 30 plus the cost of the new cartridge. the product is good but the assistance is non-existent. I will consider suspending the subscription and requesting a refund of the expenses incurred.

[Kumar0307 · Accepted solution]

@Mariano71, Welcome to the HP Support Community!

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience. 

If you have tried the steps mentioned in this document and the error persists, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!