12-23-2019 06:30 AM
My 6234 won't recognise my new genuine HP colour cartridge, as we're on the scheme where we get sent a new cartridge when these become low we're stuck...
I've tried cleaning both the cart strip/chip
The printer cartridge receiver
Powering down and full reset etc
12-25-2019 02:38 PM - edited 12-25-2019 02:41 PM
@gy-nads Is this the printer you have: HP ENVY Photo 6234 All-in-One Printer?
Also, If you are referring to the HP Instant Ink plan, here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.
- Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.
- It also helps you understand what state your cartridges are in based on HP's data,
- Any issues will be shown with its solution using a step by step approach, to make it easier for you!
Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".
If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly
Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers:
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