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Bigbro68
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Message 1 of 2
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HP Recommended

6790 locked me out after router rest, wont allow me to rest wifi connection

6970 all in one
Microsoft Windows 10 (64-bit)

6970 wont allow me in to change/ reset wireless  connection,  says I am not administered. 

Funny I I emaied an admin off a closet posting of the same subject and instead of just answering the question made me post here.

What a waste of time! 3 days to wait for that answer when she could have just answered me!

 

Terrible customer service!

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HP Support Agent
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Message 2 of 2
31
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HP Recommended

6790 locked me out after router rest, wont allow me to rest wifi connection

@Bigbro68

 

Need not to worry, let's perform a Semi-full reset on the printer to resolve the issue.

 

I have sent you a private message, to reset the printer that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

 

Keep me posted, how it goes!

If the information provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Welcome to the HP Community.

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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