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6958 printer does not print in black. OS is windows 10, have cleaned print heads, replaced cartridge

officejet 6958
Microsoft Windows 10 (32-bit)

Print heads have been cleaned, ink is HP official ink, hard reset has not helped, it is plugged in directly to wall outlet

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6958 printer does not print in black. OS is windows 10, have cleaned print heads, replaced cartridge

@mcf11, Welcome to HP Support Community!

 

Does the issue occur while printing or while making photocopies as well?

 

If it is an issue with both printing and copying, follow steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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