04-21-2019 09:51 PM - last edited on 04-22-2019 07:15 AM by kevin-t
I’m trying to print 4x6 photo paper from my iPhone and all of a sudden it only shows 5x7 and I never use that. I did get it to go to 4x6 but it prints on 8 1/2 x 11.
Never happened before. Very frustrating. Have had HPs for years and I’m not happy.
Solved! Go to Solution.
04-22-2019 02:32 PM
@Artist52, welcome to HP Support Community!
Ensure the printer firmware is updated. Refer to link for more information on the firmware update.
Check the settings on your HP Smart app:
If the issue persists, remove the HP Smart app and reinstall the app from the App Store.
Configure the printer and try printing again.
Let me know the outcome.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee