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‎09-22-2016 07:05 AM

HP Recommended
Product: 7520 AIO
Operating System: Microsoft Windows 10 (64-bit)

The problem is clear the gear which drives the rollers on the pick-up arm when it is lowered has come loose from the drive shaft.  Is it possible to get thespare parts to fix this.  I believe I need a complete new pick-up mechanism as well as a new shaft with the gear wheel molded on?  If so what are the part no. etc that I need to specify? 

I beleve but can not be certain that the idler wheels between the drive shaft gear and the rollers are stiff/broken or in some way damaged as they seem to need a lot of force to turn them, thus causing the fundamental problem.

If this is a fatal problem with the printer then I need a photo printer as good as this which takes 364 cartridges!  Please advise.

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-22-2016 07:13 AM

HP Recommended

HI,

 

 

Thanks for using the HP forum.

 

I understand the pick up assembly is not working in your printer. sorry to say that this is not  a replacable part in the printer . you can go for upgrade by calling our support number 1800-474-6836.

 

 

 

Although I am an HP employee, I am speaking for myself and not for HP.

*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

Although I am an HP employee, I am speaking for myself and not for HP. --Say "Thanks" by clicking the Kudos Star in the post that helped you. --Please mark the post that solves your problem as "Accepted Solution"

Thanks and Regards,
John_domnic.

View solution in original post

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1 REPLY 1

‎09-22-2016 07:13 AM

HP Recommended

HI,

 

 

Thanks for using the HP forum.

 

I understand the pick up assembly is not working in your printer. sorry to say that this is not  a replacable part in the printer . you can go for upgrade by calling our support number 1800-474-6836.

 

 

 

Although I am an HP employee, I am speaking for myself and not for HP.

*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

Although I am an HP employee, I am speaking for myself and not for HP. --Say "Thanks" by clicking the Kudos Star in the post that helped you. --Please mark the post that solves your problem as "Accepted Solution"

Thanks and Regards,
John_domnic.
Was this reply helpful? Yes No
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