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billyslim
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7740 Flat bed scan delay to short

OfficeJet Pro 7740
Microsoft Windows 10 (64-bit)

I recently upgraded to an OfficeJet Pro 7740 WF and noticed the delay for flatbed scanning is so short I can't even get the paper turned over before it sends the scan to my document folder on my computer. Is there a setting to lengthen this delay? Personally I wish it would just let me hit the button to start scanning again before it automatically did it. Mt last Officejet delay was much longer. 

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HP Support Agent
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7740 Flat bed scan delay to short

@billyslim, Welcome to HP Support Community!

 

To assist you better, I would like to know the following-

 

Are you using the ADF or the flatbed scanner? On ADF, the scanning is automatic while on the flatbed you can control the clicks.

Are you trying to use the Scan to Computer feature?

 

Keep me posted for further assistance.

TEJ1602
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billyslim
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7740 Flat bed scan delay to short

This is when I'm using the flatbed scanner, scanning to the computer. It asks if I have another document to scan, I press yes and it completes the scan and sends it to my computer faster than I can get the next sheet loaded and press the button to start the next scan cycle. The default delay is to short. Thank you 

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HP Support Agent
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7740 Flat bed scan delay to short

@billyslim

 

There is no option to delay the scan.

However change the original which you want to scan before you press the yes button.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
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billyslim
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7740 Flat bed scan delay to short

Either way, you do it the delay is to short. That's unfortunate they changed that to a shorter delay! Lot's of things changed for the worst with this new office jet 

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HP Support Agent
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7740 Flat bed scan delay to short

@billyslim

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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