01-13-2020 01:29 PM
My 7740 printer stretches the print about 2 inches from the top when I scan or copy from the document feeder. I followed the sets to reset the printer and to clean it.
It has always done this. We were using a different printer for those functions. The other printer is not available anymore so we need to fix this problem.
01-15-2020 05:27 PM
Welcome to HP support community.
Clean the rollers in the ADF
Lift the cover of the ADF.
Figure : Lifting the ADF cover
Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
Press the cloth against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
Figure : Cleaning the rollers and separator pad
Allow the rollers to dry completely (approximately 10 minutes).
Close the ADF cover tightly at both ends.
You can refer this HP document for more assistance:- Click here
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee