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‎05-07-2020 03:43 AM

HP Recommended
Operating System: iOS

My new 7820 will not go into sleep mode. If I press power button it counts down and then returns to live mode.

has been the same since new

Tags (1)
1 REPLY 1

‎05-14-2020 08:38 AM

HP Recommended

Hi @Gregvic

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

Try the steps below -

 

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address 
--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP

--->then go to settings on the main ews page --> power management ---> select sleep mode to max 15min

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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