02-13-2020 09:52 AM
I have a 7855 photo envy all-in-one and have two issues. The first is that I cannot get the printer to accept the cartridges I purchased. The printer did not come up with setup cartridges. How can I bypass this?
Second, I am not able to use my school's wi-fi to connect to the printer to my laptop due to district restrictions. What type of cable to I need to physically connect the printer to my laptop?
02-17-2020 06:38 AM
@jlandlms, Welcome to HP Support Community!
I shall answer your second question first. Guest or public networks (such as networks found in apartments, coffee shops, schools, or hotels) have additional security features that can prevent printing. To print, directly connect your computer or mobile device to your printer with Wi-Fi Direct. For more information, go to Wi-Fi Direct Printer Setup.
For the setup cartridge issue, the only option left is to perform an OOBE reset and re-initialize the printer.
The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.
I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.
Hope this helps!
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