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‎12-15-2019 07:23 AM

HP Recommended
Product: hp 8500a
Operating System: Microsoft Windows 7 (64-bit)

I have a 8500A all in one printer - I replaced the printer heads both - b/y and c/m - did some printing no problem - about a week later now I am getting an error message telling me there is a problem with the printer head and to replace it...can there be another issue both printerheads are less than 2 weeks new

2 REPLIES 2

‎12-15-2019 08:46 AM

HP Recommended

Each printhead has an expiration date printed on the side label if you installed expired printhead that could be the source of the problems. Check the date on printheads.




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‎12-18-2019 06:23 AM

HP Recommended

Thank you for your response

They both have expiration dates of 2021/12/28 - any other suggestions would be appreciated...What I don't understand is I bought them new and printed several Christmas letters and some recipes and less than a week later this error came on 

x printehead problem

The following printhead has a problem

k/y or the c/m (depending on how the printer is feeling)

Replace printhead to resume printing.

 

I bought these - maybe it's bc not HP

Wenon 2 Pack HP 940XL 940 Printhead C4900A C4901A Compatible for HP Officejet Pro 8000 8500 8500A 8500A Plus 8500A Printer

 

 

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