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slamfami
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HP Recommended

8500A all in one printer - printerhead error after replaced and was working now

hp 8500a
Microsoft Windows 7 (64-bit)

I have a 8500A all in one printer - I replaced the printer heads both - b/y and c/m - did some printing no problem - about a week later now I am getting an error message telling me there is a problem with the printer head and to replace it...can there be another issue both printerheads are less than 2 weeks new

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HP Recommended

8500A all in one printer - printerhead error after replaced and was working now

Each printhead has an expiration date printed on the side label if you installed expired printhead that could be the source of the problems. Check the date on printheads.

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slamfami
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HP Recommended

8500A all in one printer - printerhead error after replaced and was working now

Thank you for your response

They both have expiration dates of 2021/12/28 - any other suggestions would be appreciated...What I don't understand is I bought them new and printed several Christmas letters and some recipes and less than a week later this error came on 

x printehead problem

The following printhead has a problem

k/y or the c/m (depending on how the printer is feeling)

Replace printhead to resume printing.

 

I bought these - maybe it's bc not HP

Wenon 2 Pack HP 940XL 940 Printhead C4900A C4901A Compatible for HP Officejet Pro 8000 8500 8500A 8500A Plus 8500A Printer

 

 

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