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MD1130 Student
Student
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Message 1 of 2
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8500A will not print color and has now stopped printing altogether

8500A Plus
macOS 10.13 High Sierra

My Officejet 8500A Plus has stopped printing in color. I ran ALL the diagnostics, it has new ink and it will now just spit out blank pages. Any suggestions?

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

8500A will not print color and has now stopped printing altogether

@MD1130, Welcome to the HP Support Community!

 

Try making a standalone color copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Which application are you trying to print from?

Have you tried printing different types of documents like PDF, Word or Webpages and check if the issue persists?

 

For now, let us try these steps:

 

Check the ink levels on the printer and replace any low/empty ink cartridge.

 

Use an automated tool to clean the printheads

  1. On the control panel, touch the right arrow  to display the second navigation screen.

  2. Touch Setup, and then touch Tools.

  3. Touch Clean Printheads. You might have to clean the printheads more than once for the best print quality.

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Print a Print Quality Diagnostics Page

  1. On the control panel, touch the right arrow  to display the second navigation screen.

  2. Touch Setup, touch the down arrow , and then touch Reports.

  3. Touch Print Quality Report.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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