8610 Officejet Pro freezes when powering on. No access to touchscreen or home buttons because it freezes during boot up. Have tried unplugging/ plugging directly into the wall and resetting but still freezes. Is there a way to do a full factory reset?
If the printer is not responding to touch or by pressing any buttons, a factory reset cannot be performed. Please contact our HP Support team for Service Options as it could be a possible hardware issue: