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8610 Officejet Pro freezes when powering on

8610 Officejet pro
Microsoft Windows 10 (64-bit)

8610 Officejet Pro freezes when powering on. No access to touchscreen or home buttons because it freezes during boot up. Have tried unplugging/ plugging directly into the wall and resetting but still freezes. Is there a way to do a full factory reset?

HP Support Agent
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8610 Officejet Pro freezes when powering on

@Bstar21, Welcome to the HP Support Community!


If the printer is not responding to touch or by pressing any buttons, a factory reset cannot be performed. Please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link -

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.


Keep me posted for any other assistance.


If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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