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JRandV Honor Student
Honor Student
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Message 1 of 2
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8620 locked by administrator - need to reset

8620
macOS 10.14 Mojave

got a message that I had a private message with instructions... no such message.  When i try to do wireless setup, I get message on 8620 screen that this is locked by administrator.  Heck, I am the only one working this and I did not lock it!

 

How do I start over?

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HP Support Agent
HP Support Agent
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HP Recommended

8620 locked by administrator - need to reset

Hi @JRandV

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the steps to reset the printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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