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HP Recommended
HP9710
Microsoft Windows 10 (64-bit)

I have researched all suggestion I can find on the subject of my HP 8710 not printing heavy paper.   It will only print regular 20 lb paper with any quality.   I have done all that I know of.    Does anyone have any new suggestions besides another printer?   I have had many HP printers over the years.   This is by far the WORST.    Junk in my opinion.   

1 REPLY 1
HP Recommended

Hi @mike1996

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

Asmita
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.