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Message 1 of 2
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8710 all-n-one printing error 6405499

HP Recommended
Latitude 5500
Microsoft Windows 10 (64-bit)

Please help.

Setting up wireless connection for new computer. Wifi working and communicating. Printer will print from Chrome and IP address. 

Printer control panel provides password for computer connection to install printer

Device Properties hardware tab show hardware working properly. However, model # is not available.

Printer Properties: WSD port

Job goes to queue, but receives Error message: "Error printing on HP OfficeJet Pro 8710

The printer couldn't print Solved_Re_HP 8710 Not Printing - HP Support Community - 6405499"

 

I have installed, uninstalled, removed printer, re-installed both manually and using the HP Doc.

Printer warranty expired 2017. Printer still works on other new laptops; Lenova, Latittude 7389

 

 

 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Very-Confused, Welcome to the HP Support Community!

 

Do you mean you are not able to print wirelessly from the PC?

But at the beginning of the post, you have mentioned you are able to print from the Chrome browser and using the printer IP address!

  • Make sure the printer and the PC are connected to the same wireless network.
  • This printer supports only 2.4GHz network. So, the PC should be on the 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
  • Restart the wireless router, the printer, and the PC.

Check if you are able to access the EWS page of the printer

  • Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
  • Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
  • If you get any security notification, click on show details/advanced and 'proceed to this website'.
  • Try printing a test page.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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