01-30-2020 11:58 AM
Please be advised:
Do not accept the number of any service claimed to be provided by HP. If you are being contacted by an HP employee, you will know by the orange indicator next to the name stating their role on this platform.
Any other user providing service numbers are likely spammer.
Please make sure to read carefully all of the steps necessary to keep your private information safe on this public platform.
02-03-2020 09:09 AM
@remdem, Welcome to HP Support Community!
If you have already performed the steps from the document '0xc19a0005' or Similar Error Code Displays and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer. Here’s the Contact HP web form for people with disabilities or age-related limitations - https://www8.hp.com/us/en/hp-information/accessibility-aging/need-help.html#modal=overlay-form-conta...
Hope this helps!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee