cancel
Showing results for 
Search instead for 
Did you mean: 
lchampion
Level 1
9 8 0 1
Message 1 of 4
86
Flag Post
HP Recommended

8720 Will Not Print Wireless but it will Scan to Email

HP Beats Pavillion 15-p030nr HP 8720 Printer
Microsoft Windows 8.1 (32-bit)

My 8720 will only print if I connect the cable from the laptop to the printer.  The icon on the printer screen shows it is "connected" to my wireless network and it WILL scan to my email.  However, when I print from my laptop it will not print.  My laptop is an HP Beats 15-p030nr and my printer is an 8720.  I can print from my phone,  but not the laptop.  

3 REPLIES 3
HP Support Agent
HP Support Agent
6,259 6,246 337 247
Message 2 of 4
50
Flag Post
HP Recommended

8720 Will Not Print Wireless but it will Scan to Email

@lchampion

 

Welcome to the HP Support Community.

 

Let's run the HP Print and Scan Doctor:

 

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

 

If the issue persists, let's do a root uninstall and reinstall of the software:

 

Unplug any USB cable, if any, before doing this.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

 

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Reply
0 Kudos
lchampion
Level 1
9 8 0 1
Message 3 of 4
33
Flag Post
HP Recommended

8720 Will Not Print Wireless but it will Scan to Email

No this did not work on my HP Pavillion laptop.  The only way I can get it to print is to use the USB cable.  

Reply
0 Kudos
HP Support Agent
HP Support Agent
10,000 10,003 885 1,057
Message 4 of 4
17
Flag Post
HP Recommended

8720 Will Not Print Wireless but it will Scan to Email

@lchampion

 

Let's try these steps -

 

Remove the printer driver and try adding the printer using the IP address, this should help -

 

1. Select “Start” and type “printers” in the search box.
2. Choose “Printers & scanners“.
3. Select “Add a printer or scanner“.
4. Wait for the “The printer that I want isn’t listed” option to appear, then select it.
5. Select “Add a printer using a TCP/IP address or hostname” , then select “Next“.
6. Select “TCP/IP Device” in the “Device type” list.
7. Type the hostname or the IP address of the printer. Select “Next“. To find the IP address of the printer, touch the Wi-Fi icon on the printer's control panel. 
8. Windows should find the printer if the printer is on and configured correctly. You may have to specify more information. If prompted, Select the type of network adapter installed in the printer in the “Device Type” drop-down list. You can also click “Custom” to specify custom settings for the network printer. Select “Next“.  

Asmita
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation