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BakedBean1
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Message 1 of 4
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8725 displays warning: Tray1 empty or Open

HP officejet pro 8720
Microsoft Windows 10 (32-bit)

Error message in display. Printer will not print

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HP Support Agent
HP Support Agent
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8725 displays warning: Tray1 empty or Open

@BakedBean1,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are unable to print and getting an error message.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps.

 

  1. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. 
  2. Remove USB cable, if present. 
  3. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. 
  4. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer. 
  5. Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

If you continue facing the issue, then follow the steps in the below article.

 

https://support.hp.com/us-en/product/hp-officejet-pro-8720-all-in-one-printer-series/7902032/documen...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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BakedBean1
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Message 3 of 4
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8725 displays warning: Tray1 empty or Open

Our machine seems very sensitive to the position of the paper guides.  We fiddled with these and it began to work.  

Initially we thought it was defaulting to a different paper size from a document but now we think it was the actual tray.

 

Regards 

 

BakedBean1

 

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HP Support Agent
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Message 4 of 4
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8725 displays warning: Tray1 empty or Open

@BakedBean1,

 

Thank you for keeping me posted.

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation